Warranty
All Twenty Two Tuning and EXL Design products come with a 1-year warranty against manufacturing defects. Merchandise (clothing, accessories) is covered for 6 months. Performance products from third-party brands carry their own manufacturer warranty — check individual listings for details. Custom-specification products (bespoke, built to your own specification) are not covered by warranty.
If a manufacturing defect is confirmed, we will repair or replace the product free of charge.
Not Covered
Accidents, improper installation, external factors, normal wear and tear, shipping costs, labour costs for removal or reinstallation, and any consequential loss or damage resulting from the defect.
Making a Claim
To make a warranty claim, you will need to provide: your order number, evidence of professional installation, proof that the issue is a manufacturing defect (not customer damage or misuse), and proof of purchase from Twenty Two Tuning.
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Custom Orders
Custom-specification products may be returned subject to a 50% restocking fee. Returns are not accepted on custom-specification items where production is complete and the product meets specification.
Shipping
Free Worldwide Shipping: All orders include free tracked and insured express shipping.
Import Duties & Taxes: Shipping itself is free, tracked and insured. Depending on your country, customs may charge import duty or tax on delivery — these charges are set by your government, are not included in our prices, and are the receiver's responsibility as the importer of record.
Receiving Your Order: Inspect items before signing. Do not accept damaged goods, as we cannot cover return shipping costs once accepted.
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