📦 Shipping Protection
Protect Your Order with Route Package Protection
Ever had your order go missing, or worse, arrive damaged? We've partnered with Route to protect your purchase from lost, stolen, or damaged shipments. Simply add Green Package Protection at checkout for complete peace of mind.
Bonus: Every time you add Green Package Protection, we contribute to environmental initiatives supporting CO2 reduction and a thriving ecosystem – it's a win-win!
🛡️ How Route Protection Works
What is Route Shipping Protection?
Route Shipping Protection is your comprehensive package safeguard against lost, stolen, or damaged orders. When issues occur during shipping, Route's support team ensures your order is replaced or refunded according to your preference.
Track All Your Orders: Download the Route App to monitor all your online deliveries in one place and file claims easily if something goes wrong.
Already have Green Package Protection and need to report an issue? File your claim here.
Where is my order?
Once your order ships, you'll receive a shipping confirmation email with a tracking number. For the best tracking experience, use Route's mobile app for visual package tracking and real-time delivery updates.
How does Route work?
If your Route-protected order is lost, stolen, or damaged, Route's support team will ensure it's replaced or refunded according to your preference. Claims are typically reviewed within 1-2 business days after filing.
Ready to file a claim? Click here to get started.
Is Route Package Protection refundable?
Once your package has safely arrived and Route's service has been utilized, the protection fee is non-refundable. This ensures continuous coverage for all customers.
How does Route process refunds and re-orders?
For Refunds: Route refunds the item's subtotal, shipping, and taxes. The Route Premium cost is not included in the refund.
For Reorders: If items are in stock, Route will place a replacement order at no cost to you, covering shipping, taxes, and Route protection. If items are unavailable, you'll receive a refund for those items.
When should I file a claim?
📍 Marked as Delivered (but missing or stolen):
Wait 5-15 calendar days from the delivery date before filing. Some cases may require a police report.
🚚 Stuck in Transit (lost during shipping):
Wait at least 2 calendar days, but no more than 30 calendar days from the last tracking update. Maximum deadline: 365 days from order placement.
💔 Damaged on Arrival:
Take photos of both the packaging and damaged items, then file within 15 calendar days of the delivery date.
What if my item never arrives or is stolen?
If your order goes missing or is stolen, Green Package Protection has you covered. Simply file a claim with Route here, and they'll resolve the issue quickly.
What if my order arrives damaged?
Route Protection covers shipping-related damage. If your order arrives damaged:
- Take photos of the item and packaging
- File your claim here with the photos
- Route will process your replacement or refund
Manufacturing defects? Contact us directly at support@xxiituning.com and we'll make it right.
How do I file a claim for a lost, damaged, or missing order?
Filing a claim is easy:
- Check your email for a confirmation from Route with a link to file your claim
- Use the Route mobile app to file directly
- Visit Route's claims portal with your order number or Route ID
You'll need your store order number or Route ID and the email address associated with your order.
What are Route's terms and conditions?
View Route's complete terms and conditions at: https://route.com/terms-and-conditions/
Is Route a licensed insurance company?
Yes, Route is a fully licensed insurance provider partnered with SEG Insurance Ltd. Your protection is backed by legitimate insurance coverage.